Privacy Policy
Last updated: May 8, 2026
1. Introduction
PhotoVideo.ae ("we", "our", or "us") operates the website https://photovideo.ae and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform. Please read this policy carefully. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Name, email address, and password when you register
- Profile information: display name, username, bio, location, phone number
- Portfolio photos and videos you upload
- Reviews and ratings you submit
- Messages you send through our platform
- Payment information (processed securely by our payment providers)
2.2 Information Collected Automatically
- IP address, browser type, operating system
- Pages visited, time spent on pages, referring URLs
- Device identifiers and cookie data
2.3 Information from Third Parties
If you sign in using Google, Facebook, or Apple OAuth, we receive your name, email address, and profile picture from that provider, subject to your privacy settings with them.
3. How We Use Your Information
- To create and manage your account
- To provide and improve our marketplace services
- To facilitate bookings between clients and photographers/videographers
- To send transactional emails (booking confirmations, password resets)
- To send marketing communications (you may opt out at any time)
- To analyse usage and improve our platform
- To comply with legal obligations
- To prevent fraud and ensure platform safety
4. Google API Services
Our YT Downloader tool (/download) uses Google OAuth 2.0 to access Google Drive on your behalf. PhotoVideo.ae use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. We only request access to upload files to your Google Drive and do not store your Google credentials or access tokens beyond your session.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers: hosting (AWS), email (SMTP), payment processors
- Other users: your public profile and portfolio are visible to all visitors
- Legal authorities: when required by law or to protect rights
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at [email protected].
7. Cookies
We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyse traffic. You can control cookies through your browser settings; disabling cookies may affect some platform features.
8. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at [email protected].
10. Children's Privacy
Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy, contact us at: